Last updated: 29 April 2026
This policy applies to online purchases only.
1. Your Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your items, without giving any reason.
2. Return Conditions
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- Items must be returned in original packaging
- Proof of purchase must be provided
Certain items may be excluded from returns for hygiene or custom‑made reasons (this will be clearly stated on product pages).
3. How to Return an Item
- Contact us within 14 days of receipt at [sales@sarah-louise.co.uk]
- We will provide return instructions
- Return the item within 7 days of notifying us
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
4. Refunds
- Refunds will be issued to the original payment method
- We will process refunds within 7 working days of receiving the returned item
- Original shipping costs are non‑refundable unless the item is faulty
5. Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us immediately with details and photos where possible. We will arrange a replacement or full refund.
6. Exchanges
Exchanges are subject to stock availability. Please contact us to discuss exchange options.
7. Contact Details for Returns
Sarah Louise Ltd
10–14 Green Lane
Ormskirk, L39 1SL
United Kingdom
Email: sales@sarah-louise.co.uk
