Last updated: 29 April 2026
These Terms & Conditions apply to the use of this website and the purchase of products from it. By accessing this website or placing an order, you agree to be bound by these Terms & Conditions.
1. Company Information
Company name: Sarah Louise Ltd
Registered address: 10–14 Green Lane, Ormskirk, United Kingdom
Company registration number: 1163548
VAT number: GB165894320
Throughout these Terms, “we”, “us”, and “our” refer to Sarah Louise Ltd.
2. Use of the Website
By using this website, you confirm that:
- You are at least 18 years old or have permission from a parent or guardian
- You will not use this website for unlawful purposes
- You will not attempt to interfere with the website’s functionality or security
We reserve the right to suspend or terminate access if these Terms are breached.
3. Products and Descriptions
We make every effort to ensure product descriptions, images, and prices are accurate. However:
- Colours may vary slightly due to screen displays
- Product availability is subject to change without notice
- We reserve the right to update or discontinue products at any time
4. Pricing and Payment
- All prices are shown in GBP (£) and include VAT where applicable
- Prices exclude delivery charges unless stated otherwise
- Payment must be made in full at checkout using the available payment methods
- We reserve the right to correct pricing errors before dispatch
If a pricing error is discovered after an order is placed, we will contact you with the option to reconfirm or cancel your order. We accept payments through Global Pay which is card processing branch of HSBC UK Plc. When processing payments, some of your data will be passed to GlobalPay, including information required to process or support the payment, such as the purchase total and billing information.
5. Order Acceptance
- Placing an order constitutes an offer to purchase
- An order is only accepted when we send a dispatch confirmation
- We reserve the right to refuse or cancel any order, including where stock is unavailable or payment cannot be authorised
6. Delivery
Delivery terms, timescales, and costs are detailed in our Shipping Policy.
We are not responsible for delays outside our control, including courier delays or incorrect delivery details provided by the customer.
Risk passes to you upon delivery.
7. Returns and Refunds
Your rights to cancel, return items, and receive refunds are detailed in our Returns & Refunds Policy.
Nothing in these Terms limits your statutory rights under UK consumer law.
8. Faulty Goods
Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality, and fit for purpose.
If goods are faulty:
- You are entitled to a repair, replacement, or refund
- Please contact us as soon as possible with details of the issue
9. Intellectual Property
All content on this website, including text, images, logos, designs, and graphics, is the property of Sarah Louise Ltd or its licensors.
You may not copy, reproduce, or distribute any content without our prior written consent.
10. User Content
If you submit reviews, comments, or other content:
- You grant us a non‑exclusive, royalty‑free licence to use it
- You confirm the content does not infringe third‑party rights or laws
We reserve the right to remove user content at our discretion.
11. Limitation of Liability
We are not liable for:
- Indirect, incidental, or consequential losses
- Loss of profits, data, or business
- Website downtime or technical errors beyond our reasonable control
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under law.
12. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect and use personal data.
13. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time.
The version published on our website at the time of your order will apply.
14. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the English courts.
15. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Sarah Louise Ltd
10–14 Green Lane
Ormskirk
United Kingdom
Email: enquiries@sarah-louise.co.uk
